Before placing an order with us, Linaashop.com, we recommend that you read our terms and conditions, our personal data policy and our cookie policy.

Please note that Linaa A/S does not guarantee that all products are in stock or available for purchase. Orders can only be placed by persons that are 18 years or older. Linaa A/S reserves the right to revise our product assortment and pricing, as well as our terms and conditions, at any time.

Company information
Linaashop.com is owned and operated by:

Linaa A/S
Bergsoesvej 11
8600 Silkeborg
Denmark
Tel.: +45 86 80 26 66
E-mail: info@linaashop.com
VAT. No: DK25790294

Ordering – How to shop at Linaashop.com
To shop on the website, you must go through the following steps:

1. Select the product(s) you want to buy and add them to the basket. (Note for UK: Due to customs regulations, we regret to inform you that we cannot sell our entire range to you if you live in the UK. This includes items like knives, knife blades, and similar products.)
2. Go to view basket and proceed to checkout.
3. Enter your personal information.
4. Select your delivery method.
5. Select your payment method and enter your details.
6. Accept our terms and conditions.
7. Check that your entered information and your order is correct and complete your purchase by clicking “Confirm and pay”.

You will automatically receive an order confirmation when your purchase is complete. If you have not received an order confirmation, please check your spam filter. To receive a new order confirmation, please send an email with your information to: info@linaashop.com.

Ordering – Resellers
If you are interested in becoming a reseller of any of our products, please send an email to info@linaashop.com. As a reseller you can order products by sending an email to info@linaashop.com.

Please write which products (and include their article numbers), and how many of each, you want to order. Orders will be processed as soon as possible.

The payment deadline for resellers is 10 days from invoice date. After that, the reseller is subject to a 1,5 % interest charge, however at least 10 Euro.

Prices
All prices shown on the website includes VAT (a Danish Value-Added Tax of 25%). If you click “Show excl. VAT” on the top of the website (header), you will see all prices excluded VAT. All prices are quoted in Euro (€).

Customers in the European Union have to pay VAT if they do not supply a valid VAT-number. Customers outside of the EU are not subject to VAT charges, and therefore the 25% will be subtracted during the checkout process.

Freight and insurance charges (delivery costs) will be added during the checkout process.
  Payment
When you shop at Linaashop.com, you can pay with the following credit cards: Visa, Visa Electron, MasterCard and Maestro. Please fill in your card number, security number, and expiration date. You can normally find your card number and expiration date on the front of your credit card and the security number on the back of your card (the last three numbers on the right side just above the magnetic field).

All transactions are sent encrypted via SSL (Secure Sockets Layer) and are completely secure. There are no fees associated with your credit card payment. Please note that we will not withdraw the funds from your account before the order has been shipped and we cannot withdraw an amount that is higher than what you approved when placing your order.

30 days return policy
You can get a full refund if, for any reason, you are dissatisfied with your purchase and if the merchandise is returned to us in its original condition and packaging within 30 days of the delivery date. Within the 30 days you have to inform us that you regret your purchase and return the item to us.

Your right to return your order for a full refund begins from the date you received your order. If the period expires on a public holiday, Saturday, Sunday, Christmas Eve or New Year’s Eve the deadline is extended to the following business day. If multiple items ordered in one order but delivered individually, your deadline runs from the day you received your final delivery.

If you wish to use our 30 days return policy you must notify us within 14 days of receiving your order. Please send us an email (info@linaashop.com) in advance of shipping your return. Returns are treated within 14 days of receipt. You can download our return form here.

PLEASE NOTE: All custom-designed and logo posters are personalized productions, which cannot be cancelled, for any reason, after receipt of your order confirmation. It is also not possible to return custom posters.

Return
If you regret your purchase, the items must be returned to the following address:

Linaa A/S
Bergsoesvej 11
DK-8600 Silkeborg
Denmark

Please enclose the return form in which you write your order number, and how you want your outstanding amount, e.g. you can exchange for another item or get your money back. Because you have paid with credit card we will transfer the money to your card. Please note, it is not possible to get the money transferred to another account. You can download our return form here.

When you return one or more items, please ensure that it/they are securely wrapped. You are responsible for the package until we receive it. We also recommend you to save the postal receipt and tracking number. You pay the costs associated with returning the goods.

You pay for the return shipping when you use our 30 days return policy. We recommend that you send the item back in the original packaging since lack of original packaging can reduce the sales value of the item. Please read more under Item Valuation which you find below.

Note: We expect that you send the items as soon as possible after you have notified us of the return, and you must return it within 14 days after your given notice. We do not receive packages sent by cash on delivery.

Item Valuation
You can regret your purchase after you have tested the product. However, you can partially or completely lose your purchase amount if you have used/tested the product beyond what is possible in a physical store. The product value may be reduced because:

• You actually have taken the product in use.
• The product has been damaged while you were responsible for it.
• You have handled the product in a different way than necessary in order to determine the nature, capacity and function.
• You have broken the original packaging.

If the value of the product has been reduced, we make a specific evaluation of what the used/tested product can be sold for to another customer. We will not return the depreciation.

Warranty
According to Danish Law, there are 24 months warranty on items purchased on Linaashop.com. This warranty covers manufacturing and/or material defects. Depending on the specific situation, this means that you can get the product repaired or replaced or a refund/reduction in price. The complaint must be justified and the defect must not be caused by misuse of the product or other damage causing behavior.

If you have noticed a defect in a product, you must by law advertise within “reasonable time”. Please let us know as soon as possible and no later than two months after you discovered the defect by sending an email to info@linaashop.com. You will receive information on how to proceed depending on the individual situation.

PLEASE NOTE: We recommend that you keep your invoice as a warranty card. This warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence, or tampering.

Online Dispute Resolution
You should always start by contacting us at info@linaashop.com if you want to complain about your purchase. If we cannot find a solution, you can make a complaint through the EU Commission's online complaint portal. It is especially relevant if you are a consumer living in an EU country. You can file your complaint here. If you file a complaint, you should submit our email address: info@linaashop.com.

Last update: August 16, 2023